Frequently asked questions
Answers about product selection, Australian stock, custom orders, delivery, payment and care.
Choosing a product
What should I compare first?
Start with material, height, net weight and dispatch location. Then review the fixed configuration or custom options and what is included.
What is the difference between Australian stock and made to order?
Australian stock is a fixed configuration held for local dispatch. A made-to-order model is produced after the selected configuration is confirmed.
Are all accessories in the photographs included?
No. Styling items and accessories are included only when the listing or selected option says they are included.
How do I choose between TPE and silicone?
Compare the feel, weight, detail, care needs and price of the exact products. The material label alone does not determine total weight or every feature.
Orders and delivery
Are prices in Australian dollars?
Yes, prices on this site are shown in AUD unless checkout clearly states otherwise.
Is packaging discreet?
Orders are prepared in plain outer packaging without explicit product imagery.
When will tracking appear?
Tracking is sent when the carrier record is available. The first scan may appear after the label is created.
Can I change a custom order after payment?
Contact support immediately. Changes may not be possible after production begins, and a change can affect cost or timing.
Care and support
How should I clean a doll?
Follow the instructions for the exact material, head and electronic components. Use mild compatible products, avoid high heat and dry fully before storage.
What should I do if an item arrives damaged?
Photograph the carton and affected area, stop using the item if use could worsen the issue, keep the packaging and contact support with the order number.
What information should I send support?
Send the product URL or order number, the selected option when relevant and one clear question. Never send a password, CVV or complete card number.