Privacy policy
How Sex Doll Australia collects, uses, stores and shares personal information.
Information we collect
We may collect contact details, billing and delivery details, order information, support correspondence, account details, device and browser information, approximate location derived from an IP address, cookie identifiers and records needed to prevent fraud. Payment providers process payment credentials under their own privacy terms. We do not ask customers to email complete card numbers, CVV codes or account passwords.
How information is collected
Information is collected when you browse the site, create an account, place an order, select product options, contact support, submit a form or interact with cookies and similar technologies. We may also receive information from payment, fraud-prevention, analytics, hosting, communication and delivery providers.
Why we use personal information
- To process and fulfil orders.
- To confirm configurations and communicate about delivery.
- To provide support, returns and warranty assistance.
- To secure accounts, prevent fraud and protect the site.
- To maintain records and meet legal obligations.
- To measure and improve the store, where permitted.
- To send marketing only where permitted, with an unsubscribe option.
Sharing and overseas service providers
We share information only where reasonably required with providers such as payment processors, hosting and security services, analytics services, customer-support tools, manufacturers and delivery partners. Some providers or recipients may be located outside Australia. Their locations can change as services and delivery routes change. Contact us if you want information about the providers relevant to your order.
Cookies and analytics
Cookies can keep the cart working, remember preferences, protect forms and measure site use. Browser settings can block optional cookies, but blocking essential cookies may prevent checkout or account functions from working.
Access, correction and complaints
You may ask for access to personal information we hold about you or request a correction. You may also raise a privacy concern. Email support@sexdollaustralia.com with enough information to identify the request, but do not send passwords or complete payment-card details. We may need to verify identity before releasing account information.
Where the Australian Privacy Principles apply to us, we handle relevant personal information consistently with those principles. You can learn more from the Office of the Australian Information Commissioner.
Retention, security and updates
We retain information for as long as reasonably needed for orders, support, fraud prevention, legal obligations and dispute handling. We use reasonable administrative and technical safeguards, but no internet service can promise absolute security. This policy may be updated when our practices or legal obligations change.